Refund policy

Quietly Ascended merch is made to order and sold through this Shopify storefront. This is our plain-English refund policy — no returns warehouse, just fast fixes when something's wrong.

What we replace or refund

Merch is print-on-demand — produced per order, with no inventory to "send back." For any of these, email mac@quietlyascended.com with your order ID:

Misprinted, damaged, or defective — free replacement or full refund. Send a photo within 30 days of delivery. No need to ship the bad item back — keep it.
Wrong item shipped — same: a photo plus your order ID, and the correct item ships at no cost.
Lost in transit — if tracking shows the package undelivered after 30 days (US) or 60 days (international), we re-ship at no cost.

Not usually refundable

Wrong size or buyer's remorse — made-to-order items are produced for your order and can't be restocked. See the goodwill sizing exchange below.
Confirmed-delivered packages — if the carrier marks it delivered, file a claim with the carrier first; we can't refund or replace a carrier-confirmed delivery.
Address typos — the carrier delivers to the address entered at checkout. We can re-ship to a corrected address at cost (production + shipping).

Sizing exchanges (goodwill)

Sizes are listed on each product page, and print-on-demand base products vary a little by manufacturer, so wrong-size orders happen. If you ordered the wrong size, email mac@quietlyascended.com within 14 days of delivery: we ship the correct size at our wholesale cost (usually well below retail), and you keep the original. This is a goodwill option, not a stated right — subject to availability and reasonable judgment.

Cancellations

Within 12 hours of ordering — almost always cancellable, full refund.
12–24 hours — usually still cancellable; email fast.
After 24 hours — production has likely started; cancellation isn't guaranteed.

Customers in the European Union and the United Kingdom have a statutory right to cancel or return an order within 14 days. Email us within that window and we take care of it.

How to reach us

Email mac@quietlyascended.com with your order ID and a short description — plus a photo if it's a misprint, damage, or wrong item. We usually reply within 48 hours, and approved refunds land back on your original payment method within about 10 business days.

Hit a snag? Email us before filing a chargeback — we sort almost everything out faster than the bank does.